Shipping policy

Shipping & Return Policy

Store Name: novao.store
Support Email: novaostr@gmail.com

We aim to process and dispatch all orders as quickly as possible.

Delivery Time: Orders are expected to be delivered within 7 days from the date of order confirmation.
Delivery times may vary slightly depending on the delivery location, courier service, weather, or other unforeseen circumstances.
Customers will receive order and delivery updates where applicable.
Please ensure that the shipping address and contact details provided during checkout are correct.

We offer a 5-day return policy.

Customers may request a return within 5 days of receiving the product.
The product should be unused, in its original condition, and preferably in its original packaging.
Products that are damaged, used, or missing original packaging may not be eligible for return.
To request a return, please contact us at novaostr@gmail.com with your order details and reason for the return.
Once the return request is reviewed and approved, we will provide further instructions.

For any questions regarding shipping, returns, or your order, please contact:

novao.store
Email: novaostr@gmail.com